# Retailers are going all-in on AI - but worries still remain about keeping the human touch

> Monday. com study finds virtually all retail decision-makers say they have in-house AI expertise now Half agree that AI agents will handle most customer interactions soon Many of the same old obstacles still present…

- **Source:** [TechRadar](https://www.techradar.com/pro/retailers-are-going-all-in-on-ai-but-worries-still-remain-about-keeping-the-human-touch?utm_source=gearopen.com&utm_medium=referral&utm_campaign=feed&utm_content=68a499c24c6ba679407a5394)
- **Published:** 2025-08-19
- **Category:** AI & Bots
- **Tags:** #human #retailers #touch #decision #expertise #keeping #makers #monday
- **Canonical:** http://localhost:4321/a/68a499c24c6ba679407a5394

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_GearOpen's distilled summary. The full original article is published at TechRadar (source link above); GearOpen does not republish the source's full text._