# A little of that human touch: rethinking CX in the Age of AI

> In the age of artificial intelligence, speed and automation are the key pillars of any system, yet they are no longer enough. Today’s customer demands both digital efficiency and emotional intelligence.

- **Source:** [TechRadar](https://www.techradar.com/pro/a-little-of-that-human-touch-rethinking-cx-in-the-age-of-ai?utm_source=gearopen.com&utm_medium=referral&utm_campaign=feed&utm_content=68aed0d48a8cd4d98815104a)
- **Published:** 2025-08-27
- **Category:** AI & Bots
- **Tags:** #ai #human #intelligence #little #rethinking #touch #aligns #artificial
- **Canonical:** http://localhost:4321/a/68aed0d48a8cd4d98815104a

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_GearOpen's distilled summary. The full original article is published at TechRadar (source link above); GearOpen does not republish the source's full text._