# 'I am extremely angry!' — Bose QuietComfort Ultra Headphones (2nd Gen) reportedly lost key features after a firmware update, and users aren't OK

> Bose QC Ultra (2nd Gen) users say a new firmware update nixes key features No Bluetooth carousel; voice prompts replaced by tones; reduced button utility A Bose subreddit claims Bose is 'listening closely to customer…

- **Source:** [TechRadar](https://www.techradar.com/audio/wireless-headphones/i-am-extremely-angry-bose-quietcomfort-ultra-headphones-2nd-gen-reportedly-lost-key-features-after-a-firmware-update-and-users-arent-ok?utm_source=gearopen.com&utm_medium=referral&utm_campaign=feed&utm_content=69b4591c031de9c0365e99e5)
- **Published:** 2026-03-13
- **Category:** Audio & Video
- **Tags:** #headphones #sonos #bose #update #users #features #firmware #ultra
- **Canonical:** http://localhost:4321/a/69b4591c031de9c0365e99e5

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_GearOpen's distilled summary. The full original article is published at TechRadar (source link above); GearOpen does not republish the source's full text._