# Think your customers will love your shiny new AI chatbot? You might be in for a bad surprise

> Digital experience is no longer a differentiator. Apps, websites and digital presence are the new first port of call for most interactions with customers and that experience quietly shapes whether they continue to…

- **Source:** [TechRadar](https://www.techradar.com/pro/think-your-customers-will-love-your-shiny-new-ai-chatbot-you-might-be-in-for-a-bad-surprise?utm_source=gearopen.com&utm_medium=referral&utm_campaign=feed&utm_content=6a26b75f66af0490a52902d5)
- **Published:** 2026-06-08
- **Category:** AI & Bots
- **Tags:** #customers #chatbot #digital #experience #love #might #shiny #surprise
- **Canonical:** http://localhost:4321/a/6a26b75f66af0490a52902d5

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_GearOpen's distilled summary. The full original article is published at TechRadar (source link above); GearOpen does not republish the source's full text._