'No customer or user wakes up and says, "I hope I get to talk to a chat bot or an AI agent today"': Survey claims brands which sound more "human" will get ahead in the AI age
Consumers are experiencing 'bot fatigue' after interacting with impersonal AI, WordPress VIP finds 61% can't even name a brand that's using AI well in marketing or CX AI is emerging as a discovery layer, not a customer…
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