# Humans actually prefer talking to an AI than a support person, says gas giant as it cuts jobs

> Centrica, owner of British Gas, is cutting 1,300 call centre jobs, and its chief executive says changing customer behaviour is the main reason.

- **Source:** [Digital Trends](https://www.digitaltrends.com/computing/humans-actually-prefer-talking-to-an-ai-than-a-support-person-says-gas-giant-as-it-cuts-jobs/?utm_source=gearopen.com&utm_medium=referral&utm_campaign=feed&utm_content=6a6385ce0b723eef10ac6677)
- **Published:** 2026-07-24
- **Category:** AI & Bots
- **Tags:** #ai
- **Canonical:** http://localhost:4321/a/6a6385ce0b723eef10ac6677

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_GearOpen's distilled summary. The full original article is published at Digital Trends (source link above); GearOpen does not republish the source's full text._