# How Large Action Models are reshaping CX

> Despite years of artificial intelligence (AI) investment, most customer experiences still remain fragmented, reactive and heavily dependent on disconnected systems behind the scenes.

- **Source:** [TechRadar](https://www.techradar.com/pro/how-large-action-models-are-reshaping-cx?utm_source=gearopen.com&utm_medium=referral&utm_campaign=feed&utm_content=6a68a0ec7f5ab608f2018075)
- **Published:** 2026-07-28
- **Category:** AI & Bots
- **Tags:** #ai
- **Canonical:** http://localhost:4321/a/6a68a0ec7f5ab608f2018075

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_GearOpen's distilled summary. The full original article is published at TechRadar (source link above); GearOpen does not republish the source's full text._