# Mercedes CEO Admits It 'Forgot a Little Bit About the Customer' When It Axed Buttons

> A few months ago, I tested the new electric Mercedes-Benz CLA. There were some aspects of the little sedan that really impressed me, but its infotainment system and lack of common-sense buttons and physical controls…

- **Source:** [Thedrive](https://www.thedrive.com/news/mercedes-forgot-a-little-bit-about-the-customer-when-it-got-rid-of-buttons-ceo?utm_source=gearopen.com&utm_medium=referral&utm_campaign=feed&utm_content=6a6d13a1e4f45170661d1484)
- **Published:** 2026-07-31
- **Category:** Cars
- **Tags:** #mercedes #buttons #little #admits #axed #customer #forgot #aspects
- **Canonical:** http://localhost:4321/a/6a6d13a1e4f45170661d1484

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_GearOpen's distilled summary. The full original article is published at Thedrive (source link above); GearOpen does not republish the source's full text._